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Return & Refund Policy

Our commitment to customer satisfaction

Return Policy

30-Day Window

You have 30 days from the date of delivery to return items

Policy

Original Condition

Items must be in original condition with tags attached

Required

Exceptions Apply

Some items like personalized products cannot be returned

Note

Return Process

1

Contact Us

1. Contact our customer service team

2

Get Authorization

2. Receive return authorization and shipping label

3

Ship Item Back

3. Package item securely and ship using provided label

4

Receive Refund

4. Receive refund within 5-10 business days

Refunds

Processing Time

Refunds are processed within 5-10 business days

Refund Method

Refunds are issued to the original payment method

Shipping Costs

Shipping costs are non-refundable unless the return is due to our error

Exchanges

Exchange Policy

We offer exchanges for different sizes or colors of the same item

Contact customer service to arrange an exchange

Easy Exchanges

Contact us to arrange an exchange for different sizes or colors

Questions?

Contact our customer service team for help with returns

returns@elwins.online
(555) 123-4567